217 Creekside Drive
Murphy, TX 75094
Objective: A position in which my management skills and experience will be of value to an organization offering stability and opportunity for growth.
Summary of Qualifications
Experience: Diverse background in General Office Operations, Centralized Filing and Legal Calendaring. Accounting and Collections, Insurance Company Interaction, Human Relations and Employee Training. Extensive Customer Service, Order Processing, and Customer Relations Training experience. Departmental and Retail Operations and Management.
Strengths: Professional, Proficient...Versatile, Excellent Organizer and Coordinator...Prompt, Reliable...Outgoing, Consistent and Logical in approach to problem solving
Education: 1988 - 1990 San Diego City College, San Diego, CA.
Accounting and Business.
1987 - 1988 Northlake Community College, Irving, TX.
Management and Business.
12/09 – Present Supervisor/"Keyholder" – CJ Banks, Garland, TX
Retail clothing store. Sales, Customer Service, Daily Sales Processing and Reports.
2/10 – Present Temporary, Legal Department – Hewlett Packard, Plano, TX
Legal Document Processing. Scanning and Profiling case files. Organizing and Posting case files into HP's next generation legal files management system, pre-launch. Verifying and Editing system output. General Database cleanup.
2007 – 2010 Substitute Teacher – Wylie Independent School District, Wylie, TX
11/00 – 6/05 Administrative Assistant/Collection Manager –
Law Offices of Thorndal, Armstrong, Delk & Balkenbush, Las Vegas, NV
General Office Duties including, but not limited to, backup Receptionist (when necessary), Mail Processing, Office Machine Maintenance, Conference Scheduling. Responsible for Calendaring Attorney Response Times for Court Filings and Court Dates. Collections and Billing for 20 Attorneys. Instituted Paperless Court Document Filing System.
9/98 – 10/00 Training Supervisor (Seasonal) – Lillian Vernon, Las Vegas, NV
Supervised and Trained Trainers and Representatives, set up Training Schedules, maintained and updated training manuals and procedures. Training duties covered the Customer Service Systems for all of the Lillian Vernon properties including Newport News (Spiegel), Hold Everything, and, of course, Lillian Vernon. Other Supervisorial duties included Customer Service Representative Coaching and Counseling, Call Trafficking, Elevated Customer Calls ("Let me speak to your supervisor"), and General Call Center Management Duties including preparation of hourly, daily, and weekly employee statistics reports, analysis of those reports, and recommendation of actions to improve sales techniques and customer service quality.
1/97 - 9/98 Office Manager – Precise Creations, Las Vegas, NV
Managed all aspects of Office Procedures, Accounting, and Customer Relations. Participated in formation of Technical Support and Customer Support Systems and Staff. Composed guidelines for Customer Service and Human Resources Departments and Co-authored the Employee Handbook.
1/94 - 9/96 Administrator – Network Resources, Las Vegas, NV
Office Manager. Responsible for all aspects of Office Procedures, Personnel, Accounting, and Contract Negotiation. Managed a staff of seven including Technical Support and Systems Engineering personnel.
10/90 - 1/94 Office/Accounting Manager – Carpet King, Las Vegas, NV
Responsible for all Accounting from General Ledger to Financials Preparation, including Internal Audits for Sales Tax, Business Tax, State Disability (Nevada SIIS) and Construction Billing, Accounts Receivable, Accounts Payable, and Payroll for Subcontractors.
8/88 - 7/90 Accounting Clerk – Law Offices of Schall, Boudreau & Gore, San Diego, CA
(Part Time) Filed Statements, Accounts Payable Billing and Accounts Receivable Billing. Edited OCR Readings, Performed Computerized Conflict of Interest Checks, and Batch Data Entry.
8/88 - 7/90 Database Manager/Clerk – Law Offices of Showley and Thomson, San Diego, CA
(Part Time) Managed the Estate Planning Database. Responsible for all Office Filing, Photocopying and New Client Registration.
6/87 - 8/88 Store Manager – Penguin's Frozen Yogurt, Irving, TX
Responsible for all aspects of Store Operations including Bookkeeping, Inventory, Cash flow, Human Resources, Scheduling, Repair and Operation of Store Equipment, Customer Relations and Charitable Community Service Promotions.
References: Available upon request.
Availability: Contingent upon commitments.